Thank you for choosing Your Social Media Specialist for your social media management needs. We strive to provide the best services possible and are committed to ensuring your satisfaction. Please read our Refunds and Returns Policy carefully to understand how to initiate a return or request a refund, the conditions that apply, and the associated timeframes.
1. Scope of Policy
This Refunds and Returns Policy applies to all social media management services purchased through our website, nonoalmazan.com.
2. Eligibility for Refunds and Returns
2.1 Refunds
Refunds may be requested under the following conditions:
- Service Not Rendered: If you have paid for a service that has not yet been rendered or initiated, you are eligible for a full refund.
- Unsatisfactory Service: If you are not satisfied with the quality of the service provided, you may request a refund within 30 days of service completion.
2.2 Returns
As our services are digital and intangible, returns in the traditional sense (such as returning physical products) do not apply. However, we offer adjustments and modifications to the services provided if they do not meet your initial specifications.
3. Refund Process
To initiate a refund, please follow these steps:
- Contact Us: Email us at nho2almazan@gmail.com with the subject line “Refund Request”. Include your name, contact information, and a detailed explanation of your refund request.
- Review: Our customer support team will review your request within 7 business days.
- Approval: If approved, you will receive an email confirmation and the refund will be processed to the original method of payment within 14 business days.
4. Conditions and Fees
4.1 Conditions
- Documentation: Provide any necessary documentation or evidence to support your refund request, such as proof of purchase and details of the service provided.
- Timeframe: Refund requests must be submitted within 30 days of service completion. Requests made after this period will not be eligible.
4.2 Fees
- Administrative Fee: A 10% administrative fee may be deducted from your refund to cover processing costs.
- Service Fee: If any part of the service has already been rendered or partially completed, a pro-rata fee based on the work completed will be deducted from the refund amount.
5. Modifications and Adjustments
If you are not fully satisfied with our services, you can request adjustments or modifications:
- Contact Us: Email nho2almazan@gmail.com with the subject line “Service Adjustment”. Provide details of the issue and the changes you require.
- Review: Our team will review your request and provide a resolution within 7 business days.
- Implementation: Necessary adjustments will be made within a reasonable timeframe at no additional cost.
6. Customer Support
For any questions or assistance regarding our Refunds and Returns Policy, please contact our customer support team:
Your Social Media Specialist
Address: 284 Berva Street, Old San Roque, Pili, Camarines Sur
Email: nho2almazan@gmail.com
We are available Monday to Friday from 9:00 AM to 5:00 PM (PHT) to assist you.
7. Changes to this Policy
We may update this Refunds and Returns Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we handle refunds and returns.
By using our services, you acknowledge that you have read and understood this Refunds and Returns Policy and agree to its terms.
Thank you for choosing Your Social Media Specialist for your social media management needs. We appreciate your business and are committed to your satisfaction.